Summary

Mid-Market Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of approximately 120-150 Mid Market customers. You will develop trusted advisor relationships with executives and end-users alike, helping customers succeed with platform adoption and ensuring they receive maximum value from our solutions.

What You’ll Do

1. Lead and own the post-sale engagement for Mid Market Ramp customers, including: 
2. Run fast and successful onboarding for new customers and drive product adoption
3. Identify and drive expansion opportunities to cross-sell and upsell 
4. Manage SaaS renewals and 
5. Own revenue and revenue growth goals across your book of business 
6. Deeply understand customers’ goals and key performance indicators, and develop tactical account strategies and plans to ensure strong customer health and identify opportunities for expansion
7. This may include conducting regular meetings, executive business reviews, as well as managing technical escalations
8. Be a strategic advisor and Ramp product expert to provide consultative guidance on Ramp and industry best practices as customers build and scale on Ramp
9. Partner and collaborate with internal cross-functional counterparts such as Account Executives, Technical Consultants, Implementation Managers, Customer Support, Engineering, and Product teams to drive successful outcomes for our customers and Ramp
10. De-escalate and resolve critical customer issues by finding the best possible solution for both the customer and Ramp. This could include anything from navigating a customer outage that has a financial impact on their business, to partnering with Risk Operations or Strategic Finance to devise a custom deal to increase customer spend on Ramp; no day is the same
11. Be a champion for our customers, soliciting and synthesizing customer product feedback to contribute to product development

What You'll Need

1. Minimum 5 years of customer success or account management experience in a B2B organization
2. New customer onboarding and product adoption experience 
3. Direct revenue closing experience (renewals, cross-sell/upsell, or new business) 
4. Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
5. Ability to learn technical concepts quickly and apply them to customer activation
6. Excellent verbal and written communication skills, as well as interpersonal skills
7. Organizational, project management, and time management skills
8. High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Nice to Haves

1. Bachelor’s degree from an accredited university
2. Experience with financial services sales
3. Experience at a high-growth startup
4. Expertise in using Salesforce, Outreach, or other productivity tools

For candidates located in NYC or SF, the pay range for this role is $171,400 - $235,600. For candidates located in all other locations, the pay range for this role is $154,200 - $212,100.

Skills

• Accounting
• Communications Skills
• Leadership
• Strategic Thinking
• Team Collaboration