Summary

Responsibilities

1. Ensure maximum uptime for multiple production systems
2. Provide L1/L2 application production support to users for trading, data processing, and IT operations
3. Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team.
4. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
5. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
6. Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
7. Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
8. Help the team manager to refine and streamline day to day operations via automations 
9. Help the team manager to define work rosters, schedules and other managerial tasks.
10. Help the team manager to formulate and continuously improve the team’s way of working.
11. Work to comply with SLA and OLA
12. Hands-on for incident management, change management and response management and writing RCA reports.
13. Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
14. Provide support in non-office hours during emergency situations.
15. Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
16. Stay abreast of the latest technology and trends

Requirements

1. Very strong sense of self-discipline, responsibility and integrity.
2. A strong interest in working in crypto technology and financial environments.
3. 2-5 years of experience in application support or application development. 
4. 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms.
5. Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
6. Proficient in Database queries
7. Knowledge in shell scripting and basic linux commands.
8. Good knowledge in formal and practical production support model
9. Experience with ITSM platforms like Jira, ServiceNow, etc.
10. Excellent problem solving skill with a keen eye for detail.
11. Excellent communication and interpersonal skills.
12. Excellent time management ability and self organised and motivated.
13. Familiar with agile methodologies Familiar with operations under Linux environment
14. Familiar with relational databases concepts

Preferred Technical Skills:

1. Support experience in applications on Linux environment and cloud computing
2. Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plus
3. Knowledge of Redis and log queries is a plus Experience in automations / AI would be an advantage
4. Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud 
5. Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
6. Experience coding in Ruby, Python, Java and/or GoLang would be a plus

Skills

• App Development
• Attention to Detail
• AWS
• Communications Skills
• Development
• Java
• Problem Solving
• Python
• Team Collaboration