Summary

Commercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers. You will have the opportunity to help build and refine Ramp’s post-sales organization and define the customer strategy that fuels our growth.

What You’ll Do

1. Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200 SMB customers. You will directly own a revenue target for your book of business
2. Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout
3. Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices
4. Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
5. Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp
6. Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience 

What You'll Need

1. Minimum 3 years of experience in sales, customer success, or account management experience in a B2B organization
2. Proven track record of exceeding quota and/or outperforming key target metrics
3. Exceptional project management and time management skills
4. Excellent verbal and written communication skills, as well as interpersonal skills
5. Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options
6. Ability to anticipate customers’ needs and position product solutions accordingly
7. Intellectual curiosity to support customers across a wide range of industries
8. Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base
9. High adaptability and ability to thrive in a fast-paced environment
10. Familiarity with basic sales tools and common metrics

Nice to Haves

1. Bachelor’s degree from an accredited university
2. Experience with financial services sales
3. Experience at a high-growth startup
4. Expertise in using Salesforce, Outreach, or other productivity tools
5. Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

Skills

• Accounting
• Communications Skills