Summary

Job role: Community Manager

Industry: Crypto

Target audience: B2C (mainly) & B2B

Location: Paris, Lyon and/or remote working

Position category: ​​Long-term internship (apprenticeship possibility)

Start date: End August / Early September

ABOUT SYNAPS

At Synaps, we're passionate about shaping the future of digital identity. Our expert team focuses on two main areas: compliance and decentralized identity. We're here to support our clients in verifying third-party entities or enhancing their online identity and reputation, both with customizable privacy levels.

We've launched two innovative brands, Synaps and Anima, through which we offer a variety of solutions. These include Know Your Customer (KYC), Know Your Business (KYB), Anti-Money Laundering (AML) checks, Proof of Personhood (PoP), Proof of Identity (PoI) and a Reputational Layer.

Our experience is rooted in the cryptocurrency sector, having collaborated with notable clients like Sygnum, Meria, The Sandbox, Polygon, Paraswap, Starknet, Gitcoin, Qredo, PlanetWatch, among others.

The Synaps’ team believes in fulfillment, achievement and fun at work. So come and join an ambitious adventure, and help create products that have a positive impact.

We are looking for a talented and highly motivated Community manager to join our rapidly expanding team! 

⭐️ Your missions ⭐️

1. Amplify our communication strategy within our communities to increase engagement.
2. Moderate discussions on forums and social media to ensure a positive and constructive environment.
3. Respond to user questions and resolve issues reported by the community.
4. Create and share relevant and engaging content, including articles, posts, videos, and infographics.
5. Help to manage the company's social media accounts (Twitter, Telegram, Discord, Phaver, etc.).
6. Collaborate with the marketing team to plan and execute promotional campaigns.
7. Organize online events such as AMAs (Ask Me Anything), webinars, and contests.
8. Track and analyze community metrics to assess the effectiveness of strategies and adjust actions accordingly (with marketing team support).
9. Monitor cryptocurrency market trends and propose innovative ideas to engage the community.
10. Identify, engage and retain relationships with community members
11. Implement creative and innovative communication means

💫 Who you are

1. You are passionate about crypto, DeFi, NFTs, and web3 in general (Must have)
2. You have written and verbal communication skills
3. You are open minded and inclusive which enables you to engage with a worldwide community
4. You have competencies in community engagement and management
5. You have the ability to express complex technical information clearly and concisely
6. You are able to respond quickly and with comprehensive answer to the community
7. Excellent knowledge of social media (like discord, telegram..) will be an advantage

🙌 You'll enjoy

1. The opportunity to join a very fast growing company built by an ambitious team that is passionate about building the future of identity online
2. The opportunity to give life to our brands, and by extension to our products used daily by thousands of users all over the world
3. A culture that supports and promotes professional growth and development
4. Competitive salary and benefits
5. Offices in Paris and Lyon coupled with a home office friendly policy  
6. Flexible vacation/time-off policy

🔑 Recruitment process 

1. First Interview with Carla, Social Media Manager
2. Case study assignment: this can be done in parallel with the subsequent interviews
3. Second Interview with Maud, CMO
4. Last Interview with Florian, CEO

Skills

• Communications Skills
• Community Moderator