Summary

Please note this is for Geneva, Switzerland. You only need to apply to one location if there are multiple listed for the job.

THE WORK:

Ripple's IT team is dedicated to enabling our employees to innovate and operate at their peak potential. We are seeking an IT Support Specialist to join our dynamic team based in our Geneva office. This role is crucial for managing IT operations locally and supporting Ripple employees globally. If you are passionate about delivering exceptional customer service and have a broad skill set in corporate IT technologies, this position offers you the opportunity to develop and showcase your abilities.

WHAT YOULL DO:

• Provide front-line IT support to employees through walk-ups, ticketing systems, and live chat.
• Manage and support audio/visual systems for meetings and events, ensuring high-quality communication and presentation capabilities.
• Monitor, troubleshoot, and repair IT hardware and software issues to maintain optimal operational efficiency.
• Develop and implement IT policies and procedures that promote scalability and efficient resource management.
• Manage the inventory of IT-owned assets, ensuring all components are accounted for and in optimal condition.
• Facilitate and support orientations for new hires, ensuring they are well-equipped and informed starting their roles.
• Serve as a technical resource and advisor on IT-related matters to Ripple employees, aiding in their technology needs.
• Create and maintain comprehensive IT runbooks and end-user documentation to standardize and streamline IT processes.
• Support IT projects and coordinate dependencies to ensure successful project completions.

WHAT YOU'LL BRING: 

• Ability to work a flexible schedule, including early mornings or evenings to support company events.
• Proven 3-4 years experience providing IT support in a global corporate environment.
• Expertise in supporting both macOS and Windows operating systems at scale.
• Experience with managing Android and iOS devices using Mobile Device Management (MDM) tools in a corporate setting.
• Previous administration experience with SaaS platforms such as Google Workspaces, Slack, and Okta.
• Strong troubleshooting skills across various systems and technologies.
• Solid understanding of security best practices applicable on a global scale.
• Demonstrated ability to mentor and support team members.
• Independent, self-starting attitude with excellent communication skills.
• Experience working with the following tools: Freshservice, Jira, Confluence, Jamf, Zoom, Android, and Chrome OS.
• Experience with supporting AV systems and technologies.
• Strong affinity for metrics and data-driven decision-making.
• Familiarity with scripting languages for administrative tasks.

Skills

• Communications Skills
• IT support