Summary

What you'll do

1. Plan and execute CRM-related campaigns
2. Master the current CRM tools used by Coins.ph
3. Implement strategies to improve customer retention, enhance customer experiences, and drive growth
4. Gather and analyze data to support CRM strategies.
5. Provide insights to improve customer engagement.
6. Draft and edit content for email, push notification & SMS.
7. Ensure content aligns with Coins.ph's brand voice.
8. Create customer journey mapping
9. Add and polish existing customer events for journey mapping
10. Collaborate with other internal teams to encourage users further down the funnel

What we expect from you

1. Passion for Crypto and Web3: Deep passion for cryptocurrency, blockchain technology, and the decentralized Web3 ecosystem, with a strong understanding of key concepts and trends.
2. Willingness to adapt to changing priorities, work in a fast-paced environment, and accommodate community events and engagement across different time zones.
3. Has 2-4 years of experience with CRM. 

Skills

• Cryptocurrency
• Marketing
• Strategic Thinking
• Team Collaboration