Summary

The Customer Experience Advocate (CEA) is the voice of the customer and the heartbeat of Alchemy’s developer community. You’ll be the first technical touchpoint for developers building in Web3, embedded in key community channels like Discord, Telegram, and other developer forums. This role is a blend of technical support, product influence, and community engagement. You’ll help developers debug code, navigate our APIs, and troubleshoot RPC issues — all while capturing insights that shape the future of our platform. You’ll partner closely with Product and Engineering to make sure the developer voice is represented in everything we do. This is the perfect role for someone technical who wants to go deep on blockchain infra, build strong relationships with builders, and influence the product roadmap from the ground up.

Responsibilities:

1. Support developers in our public Discord, debugging questions across RPC Node Issues, API requests, Billing, SDKs, and more
2. Onboard and engage new users, helping them ship and guiding them toward activation.
3. Obsess over the customer experience - identify gaps, propose improvements, and help build internal automations.
4. Track and relay product feedback to internal teams (for ex: docs team → content improvements, Product → roadmap and UX feedback)
5. Build trust with the community by being helpful, technical, and reliable.
6. Champion community-first practices - help foster a helpful and inclusive developer space.

 What We’re Looking For:

1. 1+ years of experience in developer, customer engineering, or technical support roles
2. Technical background — Computer Science degree, bootcamp, or self-taught with real-world projects
3. Experience working in crypto / Web3, or built a relevant side project
4. Proficiency in at least one programming language (e.g. JavaScript, Python, Solidity)
5. Comfortable debugging API requests, dev environments, and blockchain-related tools
6. Excellent written and verbal communication skills — especially in online community settings
7. Strong prioritization, time management, and attention to detail
8. Founder experience is a plus

 Why This Role:

1. Impact: Gain experience at the prominent developer platform in web3 where you’ll help thousands of developers get unblocked and succeed 
2. Visibility: Your work will directly influence Alchemy's Product, Engineering, and Sales roadmaps
3. Community: You’ll be plugged into the center of the Web3 builder ecosystem
4. Career Growth: This is a high-leverage entry point to grow your career in many directions, depending on your career interests

Skills

• Attention to Detail
• Communications Skills
• Cryptocurrency
• Development
• Python
• Solidity