Summary

Responsibilities

• Deliver world-class service to our exchange product customers
• Communicate daily and build relationships with key stakeholders
• Collaborate with sales, development, and support teams to meet client needs
• Provide training to clients operating our exchange platform
• Respond to customer inquiries by phone, chat, and email
• Be proactive in anticipating and resolving customer issues
• Help develop and manage our customer success ecosystem
• Approaches requests creatively to maximize value for the client and Shift
• Ensure a positive customer experience

Requirements

• Excellent communication skills
• Strong project management skills
• Acute attention to detail
• Engaging personality
• Enjoys interacting with customers
• Easily explains highly technical concepts to non-technical groups
• Proficient with Asana and Google apps
• Solid understanding of trading and cryptocurrency
• English Level C2 is required for this role

Qualifications

• Minimum 1 year of experience in CS or CX
• Bachelors degree

This is a permanently remote position which requires working 40 hours per week. Salary depends on experience.

Skills

• Accounting
• Communications Skills
• Compliance Knowledge