Summary

Responsibilities:

1. Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
2. Solve customer complaint issues, and create and document report analysis
3. Optimize customer complaint processes and improve service quality
4. Handle unpredictable emergencies in an efficient and timely manner
5. Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

1. Bachelor's degree or diploma, preferably in a finance-related major
2. Prior customer support experience with exposure to an e-commerce or financial industry background is a must
3. Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
4. Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Skills

• Communications Skills
• Problem Solving