Summary

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat/phone call and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Japanese and English, that's why we are looking for candidates with proficiency in both languages.

Responsibilities

1. Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
2. Handle customer enquiries, advices and suggestions via email or online tools.
3. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
4. Handle customer complaints, any special cases or ad hoc tasks. 

Requirements

1. College degree or above.
2. Proficient in English & Japanese. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
3. Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
4. High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
5. Ability to work under pressure, strong communication skills and exceed beyond expectation.
6. Passionate for customer service industry and can accept to work under different work shifts, including night shift.
7. Positive about the crypto industry.

Skills

• Communications Skills
• Cryptocurrency
• Team Collaboration