Summary

Binance is a client-facing business, and Customer Service is extremely important for us. 

We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Polish & English, applicants need to speak both languages.

Responsibilities:

1. Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
2. Handle customer enquiries, advice and suggestions via email or online tools.
3. Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
4. Handle customer complaints, special cases or ad hoc tasks. 

Requirements:

1. Bachelor degree or above.
2. Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
3. High level of honesty and integrity. Proactive and meticulous.
4. A sense of responsibility and team work spirit.
5. Ability to work under pressure, strong communication skills and exceed beyond expectation.
6. Willing to work under different work shifts, including night shifts.
7. Positive about the crypto industry.
8. Personal or professional experience with cryptocurrency.
9. Proficient in both Polish and English.

Skills

• Communications Skills
• Compliance Knowledge
• Cryptocurrency