Summary

Responsibilities

1. Handle high amounts of live chat and incoming emails
2. Provide accurate, valid and comprehensive information
3. Follow communication procedures, guidelines, and policies
4. Support other business units with customer liaison, accurately document customer requests
5. Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
6. Go the extra mile to engage customers

Requirements

1. 1+ years experience of proven customer facing experience or experience as a customer service representative
2. Strong ability in using IT for professional use and can handle somewhat technical queries from customers
3. Exceptional written communication skill and a good listener
4. Ability to multi-task, prioritize, and control time effectively
5. Knowledge of the cryptocurrency/blockchain field is a big plus
6. Multi-lingual capability is a big plus
7. Fluent in English and Portuguese
8. Willing to work weekends and irregular hours which will include night shifts

Skills

• Communications Skills
• Cryptocurrency