Summary

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Romanian and English, that's why we are looking for candidates with proficiency in both languages.

Responsibilities:

1. Handle high amounts of live chat and phone calls
2. Identify and evaluate customers’ needs to deliver satisfaction
3. Provide accurate, valid and comprehensive information 
4. Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
5. Follow communication procedures, guidelines, and policies
6. Go the extra mile to engage customers

Requirements:

1. 1+ years experience of proven customer facing experience or experience as a customer service representative
2. Strong ability in using IT for professional use and can handle somewhat technical queries from customers
3. Exceptional written communication skill and a good listener
4. Ability to multi-task, prioritize, and control time effectively
5. Knowledge of the cryptocurrency/blockchain field is a big plus
6. Multi-lingual capability is a big plus
7. Willing to work weekends and irregular hours which will include night shifts
8. Fluency in English and Romanian are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Skills

• Communications Skills
• Cryptocurrency