Summary

Responsibilities:

1. Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
2. Handle customer enquiries, advice and suggestions via email or online tools.
3. Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
4. Handle customer complaints, special cases or ad hoc tasks. 

Requirements:

1. Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
2. College degree or above
3. Trilingual speaker with native Spanish, advanced English and one more language will be preferred
4. High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
5. Ability to work under pressure, strong communication skills and exceed beyond expectation
6. Passionate for customer service industry and can accept to work under different work shifts
7. Passionate about the crypto industry

Skills

• Communications Skills
• Cryptocurrency