Summary

We are seeking energetic Customer Service Specialists  to join our global team in Bangalore!

Responsibilities: 

1. Maintain a high bar for client experience by setting an example through performance and work ethic 
2. Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues.
3. Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and effectively.
4. Accurately manage customer information and transaction details within our systems.
5. Act as a critical line of defense to detect and escalate suspicious or unusual activity and prevent fraudulent activities by interfacing with customers directly.
6. Collaborate with other team members and departments to address complex customer issues and escalate when necessary.
7. Maintain a professional and courteous demeanor at all times, representing the company's values and brand image.
8. Continuously strive to improve customer service processes and procedures to enhance efficiency and customer satisfaction.
9. Stay updated on industry trends, product knowledge, and customer service best practices to provide informed assistance to customers

This role demands excellent communication skills, attention to detail, and a customer-centric approach. 

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship.

Qualifying Skills & Experience: 

1. 2+ years of work experience in customer success or related role 
2. Diploma or equivalent; bachelor’s degree preferred.
3. Previous experience in customer service or related field, preferably in a call center environment.
4. Excellent communication skills, both verbal and written, with proficiency in conducting video calls.
5. Strong interpersonal skills with the ability to build rapport and resolve customer concerns effectively.
6. Detail-oriented with a focus on accuracy in data entry and transaction processing.
7. Ability to multitask and prioritize tasks in a fast-paced environment.
8. Proficiency in using computer systems, software applications, and video call platforms.
9. Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Skills

• Attention to Detail
• Communications Skills
• Critical Thinking
• Team Collaboration