Summary

As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use.

Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption. With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data.

This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases. These capabilities empower effective communication with technical and leadership resources, reinforcing relationships, and optimizing client value.

Role and Responsibilities:  

1. Master SingleStore's core functionalities for diverse use cases.
2. Communicate SingleStore's value proposition and functionalities, backed by customer references.
3. Own a growing portfolio of customers with varying touchpoints.
4. Collaborate across teams to maximize client value.
5. Lead customer interactions from implementation to renewals and growth discussions.
6. Advocate for clients internally, providing valuable feedback.
7. Manage escalated ticket requests through the Support team.
8. Disseminate updates on products, events, and maintain internal reports.

Required Skills and Experience:  

1. Degree in a tech-related field or equivalent experience.
2. 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering).
3. 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
4. Proficient in project management, issue tracking, and accountability.
5. Strong verbal skills for relational building.
6. Good presentation skills including leading customer facing technical and business workshops
7. Experience in escalation management and risk mitigation, demonstrating business acumen.
8. Resourceful problem solver with creative approaches.

Benefits

1. Company Wide
2. Technology Stipend for New Employees 
3. Monthly Cell Phone and Internet Stipend
4. Health and Wellness benefit 
5. In office catered lunches and monthly Grubhub credit
6. Company and team events 
7. Flexible time off 
8. Volunteer time off
9. Stock Options 
10. Country Specific (if applicable) 
11. HealthBenefits
12. Retirement 

As employees are located in many different countries around the world, some benefits may differ from country to country. In all cases, we do our best to provide equitable perks and benefits across our locations.

Other:

1. Employment Status: Full Time Employment 
2. Work Authorization: Eligibility to work for US based employer 
3. Location/Working classification: Remote - US or Hybrid 

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $100k to $160k USD per year base

Skills

• Communications Skills
• Leadership
• Problem Solving
• Risk Analysis
• Team Collaboration