Summary

What we are looking for

… a Crypto-Native 

, covering our APAC client base, that will work closely with Keyrock’s customers to achieve their desired outcomes while using our products and services, driving engagement, retention, and satisfaction.

Job description

1. Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey.
2. Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision.
3. Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively.
4. Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements.
5. Location: Based in Hong Kong

Background and experience

1. 3+ years of experience as a Customer Success Manager, Account Manager or related position for a digital asset infrastructure player 
2. Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale.
3. Strong problem solving and analytical skills.
4. Ability to evolve business and product strategy based on research, data, and industry.
5. Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations

Skills

• Accounting
• Analytical Thinking
• Cryptocurrency
• Problem Solving
• Strategic Thinking