Summary

The successful CSM will excel at articulating Bitpanda’s Technology Services value propositions around business operations and user adoption and engagement growth initiatives. You will build and maintain strong relationships with multiple contacts within assigned partner accounts and implement strategies to drive retention and revenue within our customer base.

What you’ll do 

1. Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from the go-live of the trading platform
2. Cross functional alignment to increase performance ops planning, establishment of best practices, product roadmap initiatives and development of end-user outreach
3. Define mutual key business metrics and success criteria and proactively monitor and report through business reviews and provide ongoing recommendations for further optimization
4. Collaborate on providing solutions to critical problems for your customers issues and needs, feedback to the business for product refinement. Lead and facilitate both in-person and virtual Quarterly Business Reviews (QBRs) with partners, ensuring alignment on performance, goals, and strategic initiatives.
5. Collaborate with partners to define and refine a clear strategic roadmap, establishing measurable milestones and key objectives.
6. Take ownership of critical meetings, driving discussions, decision-making, and follow-through to ensure successful outcomes. Act as the main point of escalation for partner issues, proactively addressing challenges and ensuring swift resolutions to maintain strong, productive relationships.

Who you are 

1. Ideally native or C2 level in German. Excellent written and oral communication skills with all levels of the organisation, highly organised with great attention to detail, and ability to roll up your sleeves and manage multiple tasks to fill in the gaps. 
2. 3+ years relevant work experience in client-facing roles for SaaS or fintech organisations
3. Expertise with leading projects, facilitating training workshops, and or liaising cross functionally to solve or enable customers business needs
4. Creative problem solver, accountable, and team player who owns their own impact and understands the the benefits of knowledge sharing and a collaborative environment

Skills

• Attention to Detail
• Business Relation
• Communications Skills
• Problem Solving
• Team Collaboration