Summary

Role Summary

The ideal candidate will have a deep understanding of cryptocurrency trading, particularly futures trading functionalities. This role offers the opportunity to not only provide exceptional customer service but also potentially lead a team of support agents in the future.

Duties/Responsibilities

• Provide timely and professional customer support via various channels (e.g., chat, email,phone).
• Assist users with account-related inquiries, trading issues, and technical difficulties on the exchange platform.
• Demonstrate expertise in futures trading functionalities and derivatives within the cryptocurrency market.
• Educate customers on futures trading strategies, margin trading, risk management, and market analysis.
• Collaborate with cross-functional teams to enhance customer experience and resolve issues efficiently.
• Proactively identify areas for process improvement within the customer support department.
• Maintain accurate records of customer interactions and transactions.
• Generate reports on customer feedback, issue resolution, and support metrics for management review.

Benefits: Base Compensation with performance-based bonuses. Opportunities for career growth and advancement, including potential team leadership roles. Qualifications:

• 2+ years of experience in customer support or a similar role, preferably within the fintech or cryptocurrency industry.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience using customer support software (e.g., Zendesk, Freshdesk) and CRM systems.
• Ability to work effectively both independently and as part of a team.
• Native or fluent proficiency in Chinese, with excellent written and verbal communication skills.
• A passion for cryptocurrency and a commitment to staying informed about industry trends and developments.

Skills

• Communications Skills
• Cryptocurrency