Summary

Provides leadership and technical direction using Java development methodologies, including Java, Ansible, or Python. Architects solutions using Java, Amazon Web Services (AWS), Spring, REST or Angular. Designs and develops RESTful services. Designs, develops, tests, supports, and troubleshoots the Contact Center and/or telephone products including Genesys or Amazon connect. Draws on in-depth knowledge of the business or function to provide business-unit wide solutions by developing complex, multi-faceted software applications. Researches and recommends new technologies in support of the strategic direction of the business unit and participates in the research and recommendation of appropriate models, methods, tools, and technologies to achieve business-unit-wide solutions.

Primary Responsibilities:

1. Translates and incorporates business vision and strategy to architectural strategy recommendations at the functional level.
2. Participates in high-level, cross- functional architecture design teams.
3. Identifies and consults with internal and external technical resources to produce cross-company strategic designs.
4. Consults on development and delivery of major technology initiatives for the business unit.
5. Consults on deployment of major project deliverables.
6. Consults on the documentation of major technology application.
7. Oversees the technical implementation of cross-divisional or company architectural components.
8. Initiates and drives project or strategy discussions with users or external groups to resolve issues.
9. Sets vision, goals, and direction of team/organization.
10. Plans and leads organization-wide initiatives.
11. Provides leadership, technical supervision, and expertise to multiple teams in broad technical areas on complex organization-wide projects.
12. Advises senior management on technical strategy.
13. Researches and recommends new technologies.
14. Works across groups to identify opportunities for organization-wide technology initiatives.
15. Regularly provides guidance, training, and coaching to other team members for performance and career development.
16. Identifies and plans for future resource needs.
17. Determines technical approaches at a strategic level for the business unit.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and six (6) years of experience as a Director, Software Engineering (or closely related occupation) in systems analysis and design of enterprise wide, high-availability, high throughput customer-facing distributed applications.

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and four (4) years of experience as a Director, Software Engineering (or closely related occupation) in systems analysis and design of enterprise wide, high-availability, high throughput customer-facing distributed applications.

Skills and Knowledge:

Candidate must also possess:

1. Demonstrated Expertise (“DE”) performing systems analysis and design on Omnichannel customer experience and contact center solutions using Genesys Framework, Genesys eServices, Genesys Contact Routing, Genesys Reporting, Genesys Desktops, and Genesys Software Development Kit (SDK).
2. DE analyzing, designing, and integrating Genesys Contact Center solutions with highly available, scalable, and high performance customer-facing web applications and enterprise-level Microsoft Exchange server using Simple Object Access Protocol (SOAP), Representational State Transfer (REST), or Active Roles Tool.
3. DE applying business and system analysis methodologies to the design of Omnichannel customer experience and contact center solutions; writing and managing business requirements using data flow diagrams, case diagrams, and sequence diagrams; and creating process flow diagrams using Visio or IBM Rational Architect.
4. DE performing systems analysis and design of Omnichannel customer experience and contact center solutions according to Agile methodologies, using TFS for backlog maintenance and iteration management.

Skills

• Communications Skills
• Development
• Leadership
• Software Engineering
• Strategic Thinking
• Team Collaboration