Summary

SingleStore is looking for an experienced Head of GTM Operations to lead both strategic and tactical aspects of sales and marketing operations for the business. Reporting to the CFO, this is a high-impact, high-responsibility role that requires a strategic, metrics-driven operations expert who will have a major influence on the company’s growth and success. At SingleStore, our Mantra is “Here to Build”, a characteristic that will be exemplified by the right candidate. Operations is central to the future growth and scalability of our company and we’re excited to partner with a person that not only brings experience but vision to the team.

The Head of Operations role will be an exciting opportunity to build the foundation for the company’s GTM operations. This role will be responsible for developing a holistic and cohesive data strategy, overseeing the operations of the entire organization with an emphasis on the go-to market functions. You will bring Sales and Revenue Operations best practices to a rapidly growing sales organization with the flexibility to build the ideal organization structure to support the evolving needs of a high-growth company and deliver scale through improved productivity. Working with key stakeholders to provide operational efficiency throughout the commercial organization. This role will serve as a support partner to the CFO, CRO, and CMO in key strategic design and process decisions. Additional responsibilities will include leading and supporting a wide variety of strategic initiatives and ongoing projects.

Role and Responsibilities

1. Develop and implement comprehensive business strategies to effectively measure and analyze key operational metrics
2. Collaborate with cross-functional teams to establish benchmarks and performance targets that drive continuous improvement
3. Drive efforts to optimize and refine existing Key Performance Indicators, ensuring alignment with organizational goals and objectives
4. Implement best practices and technology solutions to streamline operations and enhance overall organizational effectiveness
5. Responsible for all aspects of GTM reporting, process optimization, and territory planning
6. Partner closely with Marketing to analyze the health of our GTM business, driving operational improvements as the company grows, scales, and evolves
7. Implement forecasting methodologies and tools to improve accuracy and visibility
8. Collaborate with leadership to design and develop competitive and effective sales compensation plans aligned to business objectives

Required Skills and Experience

1. 10+ years experience in Revenue Operations, Marketing Operations, Business Operations, or Data Analytics
2. Ability to translate data into actionable deliverables, messages, and presentations
3. Strong analytical skills, with experience managing sales reporting and sales metrics
4. Demonstrated ability to define, refine, and implement processes, procedures, and policies
5. Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues, and identifying department needs
6. Extensive first-hand experience with progressive sales automation systems and demonstrated ability to improve sales productivity
7. Strong interpersonal and team building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries, global experience a strong plus
8. Strong knowledge of sales systems and tools (Salesforce, Excel, CaptiveIQ, Google Sheets, Sales Enablement and BI Tools)
9. Extensive experience with subscription and consumption business models
10. Management experience including people, project, and systems management
11. Player Coach mentality to help lead, develop, and manage sales and revenue operations
12. BA/BS degree in a Business-oriented, Finance, Mathematics, or related field

Skills

• Analytical Thinking
• Excel
• Marketing
• Operations
• Team Collaboration