Summary

The Hire Account Manager main purpose is to manage a Project from start to finish, gain new business accounts for the Dry Hire, Product Sales, Theatre and Concert Touring sectors. Additionally, they will develop and maintain existing client relationships and produce Dry Hire and Consumable quotations for clients.

Key Job Responsibilities

1. Deliver World-Class Service to our external and internal customers
2. Manage a project from start to finish, including but not limited to:
3. Book equipment utilising the equipment within our own inventory
4. Arrange transfers between depots where required
5. See the Big Picture by arranging sub hires efficiently and effectively
6. Book internal and external transport
7. Liaise with Asset Logistics when a Project/Job is ready to print
8. Look after the lead production electrician and their team during touring prep days at the office
9. Manage payment terms and invoicing schedules
10. Book and arrange replacement equipment to be delivered to a client
11. Drive Results by gaining new business accounts, maintaining existing accounts for the Dry Hire, Product Sales, Theatre and Concert Touring sectors. Also, taking enquiries from customers and producing accurate quotes for Dry Hire and Consumable Sales
12. Where required, produce capex report and a business case for new investments
13. Communicating effectively across all departments of the company
14. Out of hours emergency contact – receive calls and deal with any issues, whether that’s advice or organising extra or replacement equipment to be delivered
15. Represent us at exhibitions such as PLASA Show, PLASA Focus and ABTT
16. Keep all work-related information confidential and always acting in a professional manner, in all work and industry-social situations
17. Keep marketing informed of any PR worthy activity, seeking approval from necessary parties
18. Work with the Marketing Team to create marketing strategies which will benefit the company
19. Keep yourself up to date with new trends, products & new technology in the industry
20. Do the Right Thing by following all safety practices and policies
21. Greeting visitors and asking them to sign in and put on a high vis if applicable, making them aware of our H&S practices and policies
22. When required, taking card payments for Hires and Sales
23. Value People by promoting a collaborative, inclusive and mutually supportive environment

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Competencies

1. A real people person who is confident, friendly, calm, and approachable with a generally cheerful demeanor, has an engaging personality and a sense of humour
2. Excellent telephone manner
3. Enthusiastic and self-motivated
4. A proven track record showing successful business development, and a real desire to succeed in business
5. A strong negotiator with the ability to persuade
6. Well presented
7. Articulate with great verbal and written communication skills
8. You are used to working on multiple projects at once, and can prioritise
9. Used to working to tight deadlines
10. Excellent planning and time management skills
11. Knowledge of standard packages such as Outlook/Word/Excel/Powerpoint and also hire tracking systems (easyjob preferred)
12. Confident presenting in front of large groups of people
13. Ability to work in a team and on your own
14. Previous experience within the industry is essential

Skills

• Client Servicing
• Communications Skills
• Excel