Summary

Our IT Team works closely with all of Alchemy’s departments to ensure a fantastic experience on IT supported platforms. This is a great opportunity to partner with Global IT, Security and Facilities and be exposed to all aspects of IT including Networking, Audio Visual / Zoom systems, Applications, Hardware, Support, and Office constructions and moves.  

Responsibilities

1. Provide hands on technical support for Alchemy’s team members
2. Participate in IT projects impact the local and global teams
3. Manage local IT vendors to support the Bucharest office
4. Ensure the smooth operation of our AV conferencing and sound systems
5. Manage the physical security access systems to the office
6. Manage the local Network, Wireless Access Points and Firewalls
7. Provide hardware and software support
8. On/off board team members

What We’re Looking For

1. Hands-on technical lead capable of working independently to support the Bucharest office.  
2. Required technical expertise of macOS, Chrome, GSuite, Okta, Zoom, Slack, MDM (Jamf or Kandji), Networking, Github
3. Ability to script APIs
4. Previous service desk experience and customer service 
5. Nice to have knowledge of: Asana, Notion, Windows, Office 365
6. Strong communicator across numerous mediums and styles
7. Ability to (re)prioritize multiple tasks on a daily/weekly basis
8. Previous office build/move experience for 100 people
9. Prior vendor management experience focused on selection, partnership building and assurance of service delivery to required KPI

Skills

• API Integration
• Client Servicing
• Communications Skills
• IT support