Summary

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment. 

As a Lead Engineer -Client at JPMorgan Chase within the Platform Team you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

We are looking for an experienced Client Engineer based in London with strong technical and business skills to drive high quality integrations and accelerate the time to go-live process for our clients. 

You will hold a deeply customer oriented voice within the company and work with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve our product offerings. 

This is a first-of-its-kind role within our business, which requires flexibility, adaptability, a self-starter mindset, and a can-do attitude. We’re looking for a well-rounded candidate that can both set the right long-term client and solution engineering strategy and engagement model, as well as roll up their sleeves and not shy away from day-to-day relationship management. 

Job Responsibilities:

1. Lead clients through technical integrations of products across our portfolio
2. Forward deploy by working closely with software engineering and product teams to expedite adoption of our products
3. Advise and document best practices around integrations using our APIs, enabling current and prospective customers to configure and integrate with our products and services
4. Collaborate closely with engineering teams, obtaining a deep technical understanding of our products and associated roadmap.
5. Analyse and validate client business requirements, translating these into technical specifications/requirements
6. Capture product features needed to allow customers to realise value and feedback into internal product and engineering teams, championing those new features within the organisation
7. Understand, investigate and resolve customer technical queries, debugging problems in customer staging and development environments.
8. Participate in product and software releases cycles, testing and QA processes.
9. Participate in internal sales kick-offs, sales leads and opportunities meeting, planning pitches and sales demo activities.

Required qualifications, capabilities and skills:

1. Strong technical generalist and coding background
2. Customer-facing experience working as a client engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
3. Fluency in reading, writing, and understand software in multiple programming languages
4. Has experience integrating RESTful APIs and webhooks in prior roles
5. A great verbal and written communicator, strong presentation skills with ability to think on the feet, comfortable explaining complex technical concepts to both technical and non-technical audiences

Skills

• Communications Skills
• Development
• Software Architecture
• Software Engineering
• Team Collaboration