Summary

The Operations Associate will report to the Chief Operating Officer of CB Payments Ltd. and our UK entity to execute key operational processes such as outsourcing control, vendor oversight and supporting Coinbase to deliver the Financial Promotions regime compliantly. 

What you’ll be doing (ie. job duties)

1. Review and refine service provider performance measures, report on service provider deliverables, collaborate with internal and external stakeholders to improve delivery
2. In collaboration with second line of defense teams, design first line of defense controls and carry out and report on regular assessments 
3. Set up and manage formal escalation processes related to outsourced services, including succinctly communicating issues to relevant partners and proactively collaborating to ensure timely resolution if needed
4. Help develop execution of local operational and outsourcing processes/procedures to ensure successful delivery against regulatory requirements and drive more efficient execution across e-money operations
5. Oversee monitoring and reporting cadence of important issues such as fraud rates, ensuring that local management have visibility into trends
6. Support the definition of the Outsourcing and Operations agenda and effectively support daily business operations for CB Payments Ltd. to support all lines of business, while managing consistent performance on targets  
7. Support Coinbase in delivering the Financial Promotions regime including management of external partners, working in collaboration with cross functional teams to ensure ongoing compliance for new product launches and overseeing controls, monitoring and reporting for the program. 
8. Support in the execution of critical ad hoc projects, on matters impacting the local business 
9. Support in putting together internal and external materials for regulatory meetings 
10. Program manage discrete cross-functional initiatives, which may be part of broader projects
11. Interpret data and use it to make recommendations on projects and workstreams 

What we look for in you (ie. job requirements):

1. 2+ years experience in financial services / operations management 
2. High attention to detail: ability to produce content that could be shared externally with light review
3. Demonstrated experience in defining and implementing operational policies and procedures, in particular regarding outsourcing 
4. Demonstrated experience of supervising outsourced activities to ensure service providers are delivering to the expected standard
5. Demonstrated understanding of understand regulatory requirements, and ability to align work with requirements 
6. Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management and external consultants
7. Excellent communication and presentation skills
8. Ability to thrive in fast-paced remote environment
9. Commitment to Diversity

Nice to haves:

1. Deep subject matter expertise and experience in crypto
2. Advanced understanding of Google apps, JIRA
3. Basic knowledge of SQL, Redash, Snowflake, Looker

Skills

• Attention to Detail
• Communications Skills
• Content
• Operations
• Team Collaboration