Summary

The Operations Specialist onsite in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. Essential duties and responsibilities include, but are not limited to:

Responsibilities

1. Provide operational support for customer support for banking transactions
2. Opening and closing accounts on the accounting system
3. Daily processing of transactions and data input
4. Perform system testing and enhancements
5. Responsible for administration and operational support of all accounts under administration
6. Provide timely and accurate responses to both internal & external requests for information
7. Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Operations
8. Exemplify a willingness to take on other responsibilities as needed by our Management Team

Requirements

1. Highly effective verbal and written communication
2. Accuracy and attention to detail
3. Highly organized with work tools like emails, spreadsheets, databases
4. Extremely high sense of urgency when servicing external and internal clients
5. Analytical skills, positive attitude, active listening and problem-solving skills
6. Attention to detail and a commitment to constant improvement
7. Ability to prioritize tasks, multi-task, and meet deadlines
8. A team player with strong judgment and decision making skills

Skills

• Attention to Detail
• Communications Skills
• Problem Solving