Summary

Block is looking for a Project Manager to join our growing Compliance Strategic Operations team. You will support our outsourced operations program and lead projects that meet essential goals.

This fully remote position is a global role that supports both Square and Cash App. You will manage all aspects of assigned project themes related to process improvement, operations, and vendor management. As a Project Manager, you will work with other teams across multiple locations to build towards scaling operations globally with a focus on program administration and support. You will make sure that roadmaps are prioritized and that all teams are aligned on project requirements. You will communicate developments, updates, project health, and bottlenecks, and manage expectations of all partners - both internally and externally.

You Will

1. Support large projects, tasks, and lead ad-hoc projects independently
2. Monitor launches of new programs with measurable goals and team member feedback
3. Develop targeted action plans in response to program needs
4. Recommend suggestions that help decide new process improvement opportunities including efforts to standardize or document processes
5. Maintain laptop equipment forecasting and fulfillment in partnership with IT partners
6. Manage the onboarding, offboarding, and access management of contract/outsourced personnel
7. Provide support in contract negotiations, resource planning, budgeting annual spend, managing spending to monthly/quarterly forecasts and reporting on variances
8. Report on operational metrics to measure the effectiveness of vendor teams
9. Participate in weekly vendor meetings
10. Oversee daily onshore and offshore program operations
11. Help develop solutions that support the needs of the program
12. Work in collaboration with partner teams

You Have

1. 5 years of project or program management experience
2. Break down complex projects into manageable, interdependent deliverables
3. 2+ years of vendor management experience
4. Experience managing trade-offs while running projects given specific constraints, often with competing resources
5. Experience establishing procedures in addition to documenting processes and SOP's
6. Project reporting fundamentals - budget, status, goals
7. Experience working directly with BPOs/outsourcing programs
8. Experience supporting several teams (Operations, Finance, HR, Procurement)
9. Some travel might be required, less than 5%

Nice to Haves

1. Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification
2. Experience using Jira

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Zone A:

$122,900—$184,300 USD

Zone B:

$114,200—$171,400 USD

Zone C:

$108,200—$162,200 USD

Zone D:

$98,300—$147,500 USD

Skills

• Negotiations Skills
• Operations
• Team Collaboration