Summary

We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

What you'll do

1. Handle inbound and outbound voice communication and coordination related the Coins customer’s account and transactions
2. Serve as the voice of the customer and ensure that each customer query and issue has an outcome and appropriate actions are taken.
3. Maintain a culture of high quality support and proactively suggest points for improvement in existing SOPs together with the team
4. Stay updated on best practices, propose strategies and proactively take initiatives forward
5. Perform inbound and outbound calls to customers for any marketing related concern.
6. Provide phone support with all documentation needed on their applications.
7. Perform other related duties and tasks as may be required from time-to-time

What we expect from you

1. Passionate about building lasting customer relationships and optimizing processes
2. Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
3. Strong verbal and written communication skills in both English and Filipino.
4. Experienced in handling customer inquiries via multiple channels (i.e. phone support, emails and chat)
5. Amenable to work in a shifting schedule - morning, afternoon and graveyard shifts
6. Strong analytical skills and knowledgeable in Google Suite programs
7. Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
8. Thinks fast under pressure and solves problems on the go without being overwhelmed
9. Trustworthy and able to protect confidential information with discretion
10. Meticulous, detail-oriented, and able to work quickly without supervision
11. Discreet and upholds customer privacy and confidential information
12. Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

Skills

• Analytical Thinking
• Business Relation
• Communications Skills
• Operations
• Problem Solving