Summary

About the team + role

The Activation team is responsible for new customer acquisition and for deepening our relationship with existing customers. We develop innovative approaches to acquire and retain customers, and help customers discover and engage with our products.

As a Product Operations Manager on the Activation team, you’ll make it possible to quickly and safely launch products that meaningfully accelerate business growth and deliver exceptional customer value. You will work closely with cross-functional partners across product management, engineering, marketing, legal, compliance, customer experience, data and finance to develop, test, launch and scale new products and offers. You’ll play a key role in enabling the team to ship quality experiences at a high velocity.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

1. Work with product, engineers, marketing, legal, compliance and operations team to launch new features and iterate on existing products
2. Develop end-to-end product rollout plans, and project-manage implementation
3. Plan, coordinate, and drive discipline around the processes for testing, launching and rollout of new products and features
4. Ensure operations teams are ready with the resources, information and processes required to support new products and offers (training, playbooks, documentation, resolution paths, FAQs, etc)
5. Work with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
6. Serve as a central point of contact for inbound requests from other teams

What you bring

1. Bachelor’s or Master's Degree or equivalent experience
2. 5+ years of program or product operations experience working closely with product and engineering teams
3. Exceptional project management skills
4. Ability to work independently and a strong sense of ownership
5. Excellent communication and collaboration skills
6. Resourcefulness and agility in fast-paced, entrepreneurial environments
7. Motivation to be a self-starter

What we offer

1. Market competitive and pay equity-focused compensation structure
2. 100% paid health insurance for employees with 90% coverage for dependents
3. Annual lifestyle wallet for personal wellness, learning and development, and more!
4. Lifetime maximum benefit for family forming and fertility benefits
5. Dedicated mental health support for employees and eligible dependents
6. Generous time away including company holidays, paid time off, sick time, parental leave, and more!
7. Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$128,000—$150,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$112,000—$132,000 USD

Zone 3 (Lake Mary, FL)

$99,000—$117,000 USD

Skills

• Communications Skills
• Operations
• Team Collaboration