Summary

At JPMorgan Chase & Co.'s Consumer & Community Banking division, we offer a range of financial services to our Chase customers, including personal banking, credit cards, and mortgages. We lead in credit card sales, deposit growth, and digital solutions, focusing on customer satisfaction. We guide customers through the home buying process and offer services for all homeownership stages. As a historic financial institution, we provide innovative solutions to consumers, small businesses, and prominent clients globally. We value diversity and inclusion, and are an equal opportunity employer, committed to accommodating our team's diverse needs.

As a Project Manager - Sr Manager within our Consumer & Community Banking division, you will be responsible for managing multiple small/medium projects or other program related initiatives, or one large project, with possible cross-department or LOB impacts. You will lead project teams through the project lifecycle from ideation to project execution, ensuring quality and timeliness of project completion. You will also be involved in conflict resolution, change management, influencing, project management, delegation and coaching.

Job Responsibilities

1. Manages multiple small/medium projects or other program related initiatives , or one large project, with possible cross-department or LOB impacts 
2. Leads projects teams through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completion
3. Directs activities, monitors details and sets priorities
4. Escalates project issues and risks appropriately
5. Reviews root cause analysis and recommends solutions
6. Identifies and documents best practices
7. Develops value-adding business solutions
8. Prepares standard and ad-hoc management reports and presentations
9. Facilitates business-analysis and process mapping 
10. Budget for projects managed as needed

Required qualifications, capabilities and skills

1. Bachelor's Degree
2. Proven working experience in project management
3. Excellent client-facing and internal communication skills
4. Excellent written and verbal communication skills
5. Solid organizational skills including attention to detail and multitasking skills
6. Strong working knowledge of Microsoft Office

Skills

• Attention to Detail
• Communications Skills