Summary

Job Responsibilities

• Do QA audits per day.
• Tracks quality updates that will come from client.
• Publishes a Quality Bits and Pieces job aid for each and every update.
• Floor support and answers questions from associates.
• Publishes daily QA report.
• Reviews all disputes coming from the Supervisor then sends the disputes to the client.
• Completes a weekly quality huddle with the team that he/she supports.
• Sends business review quality insights to the Operations Manager.

Qualifications

• Must have the ability to make decisions quickly based on community/platform guidelines and applicable laws.
• Must have resilience and be mentally prepared to review inappropriate content.
• Must understand the brand and relate to the sense of urgency to protect the community.
• Must be tech-savvy and comfortable with the use of digital platforms to review and flag inappropriate content.
• Above average communication skills
• At least 1 year of content moderation or related experience.
• Amenable to work on shifting schedule (both day and mid shift).
• Must be willing to work on-site in our office located at Imus, Cavite.
• College graduate is a must but those with relevant experience will be considered.

Skills

• Communications Skills
• Quality Assurance