Summary

Responsibilities:

1. Regular reviews on service cases and apply a scoring system on overall and individual quality metrics.
2. Ensuring accurate manual data entries.
3. Manage personal workload and ensure timely escalation of key risks/issues to the supervisor.
4. Providing feedback on system malfunctions, SOP gaps and necessary upgrades.
5. Identify best practices from service and operational delivery for QA standard enhancement.
6. Improve QA standard for quality assessment by monitoring and liaising with internal operations according to business needs.
7. Generate data reports with the use of Office Suites, and conduct quality analysis.
8. Frequently report to the supervisor on valuable findings to improve quality performance and execute given tasks within a timely manner.
9. Collaborate and liaise with stakeholders on quality improvement plans. 
10. Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements.
11. Handle any assigned ad hoc duties and ancillary activities.

Requirements:

1. Bachelor’s degree or above, 2 years experience in Quality Assurance for corporate onboarding in the financial sector with substantial knowledge of relevant rules and regulations and the day-to-day compliance and operational affairs.
2. Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
3. Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence.
4. Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions.
5. Good knowledge of Virtual Asset Service Providers business types.
6. Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
7. Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others.
8. Familiar with WORD/EXCEL/PPT/VISIO applications, and excellent in data analysis and reports.
9. Proficiency in compliance applications and programmes such as World-Check & Jumio.
10. Possess a good sense of judgment, excellent communication and interpersonal skills.
11. Strong administrative and organizational skills.
12. Prior knowledge in setting goals for continuous improvement of operational quality standards and able to analyze problems independently.
13. Able to work under pressure, show a strong sense of responsibility, and a passion for Compliance, Operations and Quality assurance.
14. Work proactively with a high sense of service mindset, strong problem solving and delivery skills.
15. Adaptable in an evolving and fast-moving environment.

Skills

• Communications Skills
• Excel
• Quality Assurance
• Team Collaboration