Summary

Responsibilities:

1. Develop and implement QA processes and procedures.
2. Conduct root cause analysis and implement corrective actions.
3. Lead, mentor, and develop a team.
4. Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
5. Design and deliver training programs to enhance the skills and knowledge of the QA team.
6. Oversee QA projects and initiatives with basic project management skills.
7. Ensure compliance with all relevant regulations and implement best practices in compliance management.

Requirements:

1. Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
2. 8 - 10 years experience in customer service and have knowledge of customer servicing tools.
3. In-depth understanding of quality standards and best practices in customer support.
4. Strong analytical skills and the ability to interpret data and metrics.
5. Excellent communication and interpersonal skills.
6. Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
7. Solid background in compliance, with experience in KYB and KYC processes.
8. Familiarity with regulatory requirements and industry standards related to KYB and KYC.

Skills

• Analytical Thinking
• Communications Skills
• Leadership
• Quality Assurance
• Team Training and Development