Summary

The Remediations team’s mission is to ensure correct and seamless resolutions on customers' accounts based on determinations made by the Fraud Investigations team. This includes handling transaction disputes, processing account corrections and deactivations for confirmed fraud, and recovering negative equity generated by fraud. As Remediations Associate, you will provide critical support in the team's day-to-day functions on a wide range of case types.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

1. Ensure timely and correct handling of fraud corrections, deactivations, balance recovery efforts, and disputes in accordance with appropriate regulations.
2. Address customer inquiries and escalations throughout all remediations processes.
3. Provide support and subject matter expertise to internal cross-functional teams (may include leading training sessions).
4. Conduct thorough case analysis, applying logical problem-solving skills to isolate and resolve issues efficiently.

What you bring

1. Bachelor's degree in Business, Finance, or a related field, or equivalent professional experience.
2. Excellent critical thinking and communication skills with the ability to analyze and articulate complex issues clearly.
3. Self-motivated with a proactive approach to solving problems independently and collaboratively in a cross-functional environment.
4. Ability to show empathy when working with customers during high-stress situations.
5. Proficiency in using relevant software and tools for case management.

What we offer

1. Market competitive and pay equity-focused compensation structure
2. 100% paid health insurance for employees with 90% coverage for dependents
3. Annual lifestyle wallet for personal wellness, learning and development, and more!
4. Lifetime maximum benefit for family forming and fertility benefits
5. Dedicated mental health support for employees and eligible dependents
6. Generous time away including company holidays, paid time off, sick time, parental leave, and more!
7. Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$31—$37 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$28—$33 USD

Zone 3 (Lake Mary, FL)

$27—$32 USD

Skills

• Communications Skills
• Critical Thinking
• Problem Solving
• Team Collaboration