Summary

As an early member of Ramp's Risk Strategy & Operations team, you will help execute and maintain operational initiatives that manage credit and fraud risk for Ramp’s growing customer base. This role requires an understanding of risk management processes and the ability to analyze risk vectors such as credit and fraud risks, while managing customer needs. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.

What You’ll Do

1. Execute Ramp’s risk management policies on key customer management interactions including payment holds/requests, credit limit increase requests, credit risk reviews, and delinquency management for Ramp’s corporate credit card and bill pay products
2. Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests over phone and email
3. Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
4. Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best in class risk tooling to increase operational efficiency
5. Partner with data analysts to help develop KPIs and build monitoring dashboards
6. Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You Need

1. Minimum 2 years of experience in Credit Risk Management, Fraud Risk Management or Underwriting
2. Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
3. Excellent written and verbal communication skills
4. Strong background in customer support via email
5. Investigative and critical thinking skills
6. BA/BS from an accredited university

Nice to Haves

1. Experience in high growth startups
2. Experience building complex financial products
3. Strong background in customer support via phone

Skills

• Communications Skills
• Operations
• Risk Analysis