Summary

As an early member of Ramp's Risk Strategy & Operations, you will drive operational initiatives related to underwriting, customer risk management, and fraud. This role requires an understanding of underwriting processes, fluency with data, and the ability to analyze risk vectors such as credit and fraud risks. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers. 

Weekend work is required for this role, with the flexibility to choose either Saturday or Sunday each week to support underwriting operations.

What You’ll Do

1. Develop and execute Ramp’s risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products
2. Build and maintain monitoring dashboards for underwriting outcomes, processes and losses
3. Partner with product and engineering to build best in class risk tooling to increase operations efficiency
4. Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies
5. Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email
6. Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You Need

1. Minimum 1-2 years of experience in Underwriting, Credit Risk Management or Fraud Risk Management
2. Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
3. Excellent written and verbal communication skills
4. Strong background in customer support via email 
5. Investigative and critical thinking skills
6. BA/BS from an accredited university

Nice-to-Haves

1. Experience in high growth startups
2. Experience building complex financial products
3. Knowledge of SQL or Python
4. Strong background in customer support via phone

Skills

• Community Moderator
• Critical Thinking
• Operations
• Risk Analysis