Summary

We are looking for a Sales Enablement Manager, Post-Sales, to help drive Ramp’s next phase of growth. The primary objective of this role is to enable Ramp’s post-sales organization to deliver improved outcomes against their core goals, including new customer implementation, cross-selling, upselling, renewals, and customer retention. This position reports directly to the Director of GTM Enablement & RevOps and partners with Sales, Solutions Consulting, Strategic Finance, and Product Marketing to identify key metric drivers that guide our enablement strategy and output. This role is a mix of program management and hands-on enablement; we’re looking for someone who can think strategically about the needs of our business and is comfortable owning the full lifecycle of post-sales enablement programming from development through delivery.

What You’ll Do

1. Develop and deliver comprehensive quarterly enablement programming that spans product knowledge, sales skill development, and process improvement. This includes defining the program's application measurements, developing and refining curriculum and content, and delivering training. 
2. Design and deliver multi-modal training programs with a mix of live and in-person, async learning, virtual workshops, coaching plans, certifications, playbooks, and more. 
3. Work inside the Ramp knowledge management system to launch and measure the effectiveness of content. 
4. Own KPI tracking and reporting across post-sales GTM functions to help improve time to productivity across multiple departments. Leverage BI tools (Looker), Gong, and SFDC reporting to track leading and lagging metrics.
5. Identify and codify best practices that drive GTM success and operational efficiency across segments and departments.
6. Own the training and adoption of processes you create or are assigned.

What You’ll Need

1. Minimum of 4 years of related experience in sales enablement, sales onboarding program development, solutions consulting/sales engineering, or other related fields. 
2. Developed and launched successful enablement programming for high-velocity SaaS Sales, Account Management and/or Solutions Consulting/Sales Engineering teams.
3. Demonstrated capacity to act as a subject matter expert in the sales process, skills, product(s), and customer base your enablement previously supported. 
4. Demonstrated capacity to translate strategic business objectives into actionable enablement programming using First Principles Thinking. 
5. Ability to collaborate with multiple stakeholders and large cross-functional teams.
6. Excellent communication and analytical skills with the ability to distill complex thoughts into simple, actionable recommendations.

Nice to Haves:

1. Domain expertise in any of the following: Spend & Expense Management, Accounts Payable, Accounting best practices, or Finance Technology
2. Experience in a high-growth startup environment
3. Experience in a quota-carrying role, ideally with consistent over-performance as an individual contributor and/or people manager
4. Experience using or administering Highspot or another CMS
5. Experience using or administering LearnUpon or another LMS
6. Experience in learning design using instructional design methodologies
7. Experience measuring learning impact using frameworks and competency models

For candidates located in NYC or SF, the pay range for this role is $136,600-$187,750. For candidates located in all other locations, the pay range for this role is $122,900-$168,950.

Skills

• Accounting
• Analytical Thinking
• Communications Skills