Summary

The team

The Growth team drives Kraken’s mission to expand its global user base, focusing on optimizing the entire user journey - from first impressions to retention. Within this broader team, the Onboarding team plays a crucial role by ensuring new users have a seamless, intuitive, and efficient experience when joining Kraken, setting the stage for long-term engagement and trust.

As one of the leaders of the Onboarding team (part of Growth Engineering), you’ll oversee a group of talented front-end and back-end engineers dedicated to simplifying and enhancing the onboarding experience. From streamlining account creation and KYC processes to developing personalized entry points for diverse user segments and geographies, your team will be instrumental in creating a welcoming and accessible first step into the Kraken ecosystem. Your work will directly influence Kraken’s ability to convert potential users into active participants in the crypto economy.

The Onboarding team operates at the intersection of engineering, product, and design, collaborating closely with product managers and designers to craft experiences that align with Kraken’s growth objectives. Your team’s impact will extend beyond engineering, supporting Kraken’s mission by lowering barriers to entry, increasing conversion rates, and enabling a frictionless path for users across the globe. This role offers a unique opportunity to significantly impact how Kraken introduces crypto to the world - one new user at a time.

The opportunity

1. Manage a cross-functional engineering team working on one of Kraken’s most impactful application areas, ensuring seamless collaboration and delivery.
2. Scale the team by hiring passionate engineers, mentoring them, and fostering an environment that challenges and fulfils team members.
3. Identify and resolve inefficiencies in processes and codebases while driving the adoption of engineering best practices to maintain high-quality, scalable solutions.
4. Define the long-term vision for Kraken’s onboarding domain, ensuring an exceptional, user-focused experience that aligns with the crypto movement.
5. Promote cross-team alignment and ensure workloads are meaningful, balancing technical challenges with team morale and productivity.
6. Bring a product-centric mindset to problem solving, meaningfully affecting business outcomes, and a pragmatic approach.

Skills you should HODL

1. Proven experience as an engineering manager with a strong track record of leading teams of 5+ engineers in a cross-functional environment, including both backend and frontend engineers.
2. Exceptional leadership skills, with a focus on empowering and developing team members, fostering a culture of ownership, accountability, and innovation.
3. Hands-on experience with modern programming languages, particularly Rust or TypeScript, with the ability to guide and mentor engineers working in these ecosystems.
4. Experience designing and maintaining scalable systems, with a focus on reliability, maintainability, and high performance.
5. Demonstrated success collaborating closely with Product and Product Design teams, fostering alignment across disciplines to deliver high-quality, user-centric solutions.
6. In-depth knowledge of software development best practices and software delivery methodologies; you have a keen ability to identify team bottlenecks, technical challenges, or process inefficiencies and can implement strategies to overcome them.
7. Strong experience managing teams in a geographically distributed, remote-first environment, ensuring effective communication, collaboration, and cohesion across time zones.
8. A Continuous Improvement (CI) mindset; you actively seek opportunities to enhance the team’s operating model, workflows, and overall dynamics to improve performance and morale.
9. A deep passion for crypto and blockchain technologies, with a strong belief in the crypto movement and its potential to revolutionize industries.
10. Strong communication and interpersonal skills, capable of articulating technical concepts to non-technical stakeholders and aligning teams around a shared vision.

Nice to haves

1. Knowledge of onboarding-specific challenges, particularly in creating seamless and user-friendly experiences for both technical and non-technical users

Skills

• C++
• Development
• Problem Solving
• Rust
• Software Engineering
• Team Collaboration
• TypeScript