Summary

Your mission

As the owner of the Customer platforms you will manage the ideation, evolution and optimization of the Finoa offering. You will work with relevant stakeholders, collect customer feedback and own the customer journey in his interaction with Finoa services.

In this role, you will:

1. Be responsible for key metrics of the Finoa services’ platform (revenue, usage, quality, timeliness of delivery)
2. Work closely with the Blockchain Integration teams to create the best Web3 UX for our institutional customer base
3. Supervise all Finoa customer-facing platforms involved in service provisioning (WebApps + Mobile App), expanding the portfolio of services and Finoa monetization
4. Own, plan and deliver the roadmap of these platforms
5. Monitor service levels and ensure clear communication to customers via the product
6. Create and maintain the knowledge base for platform and relative services so that it may be accessed and used by our engineers and our customer facing teams

What you need to be successful:

1. You have 4+ years experience in Product Management, creating and shipping customer-oriented products and working with cross functional teams
2. You track product performance for breakfast
3. Good experience with Agile frameworks like SCRUM, Kanban, SAFe, and experience leading teams/squads
4. You devise well thought out roadmaps to deliver maximum value
5. You have experience working with Web3 and/or Fintech products and services and are knowledgeable in the different stages of their development cycle
6. Deep knowledge of the crypto space and current local and international regulatory landscape are a strong plus but not mandatory
7. A proven track record with leading a team for integrations is a strong plus
8. You have superb English verbal and written communication skills
9. You have hands-on mentality and entrepreneurial mindset; you know how to roll up your sleeves to deliver alongside your team
10. Having worked with products at scale is a strong plus
11. Technical background/expertise is a plus

What’s in it for you:

1. Accelerate your career growth by joining one of Europe's leading cryptocurrency management platforms
2. 25 vacation days per year, with an additional day for each year of service - up to 30 days
3. Access to cutting-edge technologies, high levels of autonomy, and international working environment
4. Flexible working hours, hybrid work setup from both our Berlin and Porto offices
5. Fitness (Urban Sports) and mental health (Likeminded) memberships
6. Hot/cold drinks and snacks in the office, and All Hands meetings once a month with pizza

Skills

• Communications Skills
• Leadership
• Product Management
• Team Collaboration