Summary

We are seeking a dynamic and results-driven individual with a strong emphasis on sales to join our team. As a Senior Sales Manager (Derivatives Retail Community), you will play a pivotal role in the growth and success of BitMEX. In this role, you will be responsible for building and engaging with our community, fostering meaningful relationships, and driving sales through community, affiliate & marketing initiatives. The ideal candidate possesses a deep understanding of the fintech industry and can leverage community engagement to boost revenues, increase revenue share and build a strong community of traders. 

This role demands a deep understanding of the crypto derivatives trading market and products. The ultimate goal is to increase trading volume and revenue of the platform, thus creating a superior experience for existing and prospective traders. You will identify new business opportunities, maintain and broaden existing business relationships with our network of partners, while providing competitive market analysis. As such, you will act as an ambassador of our brand and platform while being a trader yourself.

Key Responsibilities:

Sales & Community Building

1. Identify and onboard new prospective retail clients, focusing on expanding BitMEX communities locally. Key objectives include increasing trading activity, revenue and market share

2. Conduct comprehensive market analysis to stay informed about industry trends and competitor activities. Develop go-to-market plans to drive growth in retail users, trade volume and sales

3. Regularly monitor and break down sales targets to ensure they are met

4. Develop and implement a community engagement strategy, with a specific markets including but not limited to English, Spanish and Russian speakers

5. Cultivate relationships with existing and potential customers across various channels, including social media, affiliates, key opinion leaders (KOLs), and other relevant platforms

Support Content Creation

1. Partner with marketing to create compelling and relevant content that resonates with the community and aligns with the company's messaging and goals.

2. Manage content calendars, ensuring a consistent and engaging presence across all community channels

3. Partner with relevant channels to spread awareness on BitMEX products and offerings

Customer Support

1. Act as a bridge between the community and the customer support team, ensuring timely resolution of issues and concerns

2. Identify and mobilize community advocates to enhance brand loyalty and drive positive word-of-mouth

Data Analysis and Reporting

1. Monitor community engagement metrics and provide regular reports on key performance indicators

2. Utilize data to identify trends, opportunities, and areas for improvement in both community engagement and sales

 Events

1. Plan and execute virtual and in-person events, webinars, and other community gatherings to foster a sense of belonging and drive sales leads

Collaboration with other teams

1. Work closely with the marketing team to align community initiatives with broader marketing campaigns and strategies

2. Work closely with the Products team to provide real-time feedback from the sales team and clients, contributing to the development of new products and features

3. Work closely with the Partner & Affiliate team to grow and manage (local) Affiliate & Partner network and support to find the right partner

Qualifications

1. Experience engaging with clients and strong know-how of the Crypto industry

2. Minimum of 4 years of in-depth understanding of the cryptocurrency market, blockchain technology, and related financial products

3. At least 10 years of overall experience is a sale, business development or growth position, where you have a track record in revenue generation 

4. Demonstrated ability to develop and execute successful sales strategies

5. A trader yourself with a solid track record of personal trading in the crypto derivatives market, demonstrating a deep understanding of trading strategies and market dynamics

6. Strong understanding of digital currencies and passionate about the space

7. A deep passion for the cryptocurrency industry and a commitment to staying informed about its developments

8. An entrepreneurial mentality with the ability to work well under pressure, thrive working under limited direction, and a strong sense of personal accountability and ownership

9. Must be comfortable with networking

10. Business proficiency in English and ideally a second language 

11. A good team player with strong interpersonal skills

12. Proficiency with standard business end user computing applications and social media

13. Candidate with less experience will be considered as Sales & Community Manager

Skills

• Business Development
• Communications Skills
• Community Moderator
• Cryptocurrency
• Team Collaboration