Summary

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented Technical Support Engineer / API Trading Support to join the TechOps team.

This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties. The role also needs to talk to VIP customers directly, so bilingual fluency in both English and Mandarin is preferred. 

Location is flexible - can be LATAM/EU/MENA/APAC region.

Responsibilities

1. Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
2. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
3. Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
4. Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
5. High responsibility in continuous improvement in service quality and efficiency.
6. Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.
7. Requirements
8. Over 5 years of experience in technical roles.
9. Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders.
10. Strong team collaboration and internal communication skills.
11. Understanding of software development methodologies and coding standards.
12. Ability to present or explain fluently to engineers, product managers, and clients.
13. Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines.

Preferred Qualifications:

1. Experience in developing and maintaining quantitative trading systems.
2. Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).
3. Experience in designing and developing large-scale systems.
4. Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures.
5. Familiar with common open-source frameworks and tools, with experience participating in open-source projects.

Skills

• Communications Skills
• Cryptocurrency
• Development
• Software Engineering
• Team Collaboration