Summary

We’re looking for a Senior UX Researcher who is resolute about making sure their research makes a positive impact. A researcher who is experienced, well-rounded, detailed, passionate and flexible.

The UX Research Team is a small, in-demand team within a fast-paced company, so the ideal candidate will need to be comfortable to hit the ground running and be flexible to the team – and the business’s – needs.

The Opportunity

1. Utilize a range of qualitative and quantitative research methods to gain deep insights into our clients' needs and behaviors.
2. Lead research initiatives to identify knowledge gaps, address frictions and challenge assumptions across product areas.
3. Collaborate closely with Design, Product and Engineering teams to ensure intuitive and impactful product development.
4. Drive the development of standards, processes and guidelines that enhance the effectiveness of our UX Research Team.
5. Mentor, influence and coach other researchers and designers
6. Collaborate cross-functionally using strong communication, written and facilitation skills to ensure the UX Research Team’s output empowers Krakenites and helps them to feel confident about their work
7. Act as the voice of our clients and make sure that we’re constantly solving real problems for them while delivering high quality, delightful experiences
8. Support Krakenites across multiple teams as a research partner, identifying where research can be most helpful, most impactful and where research is not the appropriate response to a problem
9. Support Krakenites in self-serving research to the point that they can conduct their own lightweight evaluative research while educating peers in research methodologies and helping to evangelize across the company

Skills you should HODL

Bachelor’s or Master’s degree in a relevant field such as Human-Computer Interaction, Human Factors, Information Science, Behavioural Economics, Anthropology or related discipline.

1. Minimum of 8 years of experience in lead UX Research roles, with a proven track record of delivering impactful research outcomes.
2. Extensive experience in an array of research methodologies.
3. Excellent communication, presentation and storytelling skills, with the ability to effectively convey research findings to diverse audiences.
4. Passion for the cryptocurrency industry and a desire to drive innovation in digital currency.
5. Proficiency in user-centered design principles and methodologies.
6. Ability to conceptualize, scope and execute research studies with speed, dexterity, flexibility, open-mindedness and scale, along with the ability to adapt quickly to change
7. Ability to present and showcase findings and the value of UX Research to Design and Product teams, along with the wider org
8. A passion for Bitcoin and the cryptocurrency movement with a desire to make the best trading platform in the world
9. Strong grasp of User-Centered Design principles
10. Humility, open mindedness and the ability to receive constructive criticism and use it to improve the end result
11. Informed about current and emerging trends in crypto, FinTech, product development, trends in UX research and design
12. Ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment

Skills

• Communications Skills
• Team Collaboration
• UX/UI Design
• Writing