Summary

Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team. We hire engineers with a broad set of technical skills, who are highly cross-functional and eager to solve a wide range of engineering challenges. 

As an engineer on the Forward Deployed team at Ramp, you will act as the technical subject matter expert and design and build solutions that address our largest customers’ needs through Ramp and partner integrations. You will drive Product, Design, and Engineering roadmaps and work together with those teams to evolve Ramp to better serve our Enterprise and strategic customers.

You will represent Product, Design, and Engineering externally and operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires the engineering skills to understand, prioritize, implement, and deploy robust enterprise features that cross multiple Ramp features and customer surface areas.

Check out our Engineering Blog for more on our tech stack, mission and values!

What You’ll Do

1. Problem-solve technical hurdles facing our largest strategic accounts and propose effective product implementations for each customer with a deep understanding of the full range of integration, configuration and technical capabilities
2. Configure demo instances and automate integration requests for enterprise customers 
3. Drive improvements around data quality, reliability, and demo instances to improve customer conversion rates
4. Develop and deploy new integrations for customers, so that they can integrate Ramp with their ERP and HRIS systems. These integrations can use SFTP, API, Workato, or other technologies.
5. Drive Product, Design, and Engineering roadmap. Uplevel Ramp product and platform capabilities for the Enterprise segment. Partner closely with Ramp internal teams to ensure customer feedback and pain points are heard, reviewed, and prioritized
6. Ensure superb customer experience from the first interaction through closing to onboarding and activation. Partner with onboarding specialists to support more complex technical implementations of Ramp
7. Build and own a platform to allow product customization for Enterprise customers and their associated account teams. Educate customers on detailed product functionality and best practices

What You Need

1. A minimum of 2 years of software engineering experience preferred
2. Track record of shipping high-quality products and features at scale
3. Ability to turn business and product ideas into engineering solutions
4. Desire to work in a fast-paced environment, continuously grow, and master your craft

Skills

• Problem Solving
• Software Engineering
• Strategic Thinking
• Team Collaboration