Summary

The Client Services team at Zero Hash acts as the customer’s trusted advisor and partner, building and growing an ongoing healthy relationship with each customer. Team members are responsible for onboarding new business, preserving current business, facilitating daily operations, and opening doors for additional opportunities. The team is currently split into four verticals: Platform Solutions, Settlement Operations, Marketing, and Product Management.

The Solutions Engineer is responsible for demonstrating to prospective Partners how Zero Hash’s solutions will address their business needs, supporting them end-to-end through evaluation, launch, and continued growth. This role is a highly visible technical and product expert in the pre and post-sales process, and an important driver for the internal advancement of customer requirements.

This role reports to the Director of Platform Solutions.

Responsibilities

1. Become an expert on Zero Hash’s platform capabilities, APIs, and integration pathways.
2. Serve as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale).
3. Partner with the Sales team to demonstrate to customers how Zero Hash can best address their use cases and technical requirements. Specifically, to design solutions, share integration best practices, and create collateral to support the sales process.
4. Synthesize customer requirements into documented solution design and customization requests for internal teams.
5. Collaborate with Implementation Managers to ensure a smooth implementation and successful launch for partners.
6. Provide technical support to help partners resolve any issues that are impediments to adoption and usage throughout the implementation phase.
7. Share customer interests, needs, and product feedback to internal Zero Hash Product teams.
8. Maintain awareness of internal roadmap and new product features to evangelize with customers.
9. Continuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space.

Requirements

1. 3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles, at a SaaS fintech company (e.g. banking-as-a-service, brokerage-as a service, payment-as-a-service business).
2. Excellent knowledge of web services, APIs, and related standards such as HTTP and REST, you understand web architecture and how data passes between systems.
3. Experience with SQL, Javascript, Python, and/or Golang.
4. Self-starter able to take on tasks with minimal oversight and guidance.
5. Excellent communication (written and verbal) and presentation skills, both internally and externally.
6. Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
7. Ability to clearly articulate technical topics to a non-technical audience.

Preferred

1. Knowledge of digital assets, asset settlement, lending, yield, and defi products.

Skills

• Communications Skills
• Database Management
• Development
• Python
• Software Engineering
• SQL