Summary

Responsibilities:

1. Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, delivery, etc.
2. Continuous client relationship management that includes understanding client’s business requirements, expectations and technical support
3. Collaboration and partnership with our Product Management and Engineering Teams contributing to development of new product features
4. Serve as the client advocate, providing feedback to internal teams
5. Provide clear understanding of client requirements for our Sales Team for and during their sales calls.

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

Required:

1. 3-5+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
2. Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
3. Previous experience in pre-sales and/or post-sales capacity
4. Strong experience with leading and managing client engagements and projects
5. RFx/ DDQ experience - working with other SMEs to formulate relevant responses
6. Extremely high professionalism - client and colleagues love working with you
7. Clear and effective verbal and written communication and comprehension
8. Ability to self-manage and use best professional judgment as needed
9. Very high interest in blockchain, cryptocurrencies and financial services and products.
10. Professional proficiency in English, Japanese and/or Korean

Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience

Skills

• Communications Skills
• Team Collaboration
• Leadership