About Company
Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in — commission-free stocks, cryptocurrencies or even precious metals — starting from as little as $1.
Job Description
Summary
As the Content and Operations Specialist for the UK market, you will bridge content creation with operational excellence. By maintaining a deep understanding of local market trends, user behaviours, and Bitpanda’s operational needs, you will play a vital role in ensuring smooth communication and execution across teams. You’ll act as a liaison between operational hubs, content creators, and the Vienna main hub, supporting decision-making processes and aligning localized strategies with overarching goals.
What you’ll do:
- Facilitate communication, strategy alignment, and smooth operational execution between local teams and Vienna’s main operational hub.
- Monitor and address operational issues in the UK market, creating knowledge-sharing materials and user-oriented content, and ensuring teams can act locally while aligning with international goals.
- Quickly adapt to agile operational setups in the Crypto-financial ecosystem, identifying gaps between operational teams, local market trends, and user behaviours to support data-driven decision-making.
- Support local managers and cross-functional teams (Customer Support, Marketing, Product) to coordinate market-specific projects and optimize workflows.
- Align operational needs with content strategies, ensuring Helpdesk, internal, and customer-facing materials enhance user experience and support business objectives.
Who you are
- Relevant experience in a hybrid role involving content, operations, or strategy, with a strong understanding of local market dynamics for the UK market.
- Exceptional written and verbal communication skills in English (C1 level or higher), with the ability to bridge communication between local and international teams.
- A fast learner with a strategic mindset, capable of navigating agile operational setups and aligning local market needs with global goals.
- Analytical and detail-oriented, skilled at interpreting data, identifying trends, and proposing actionable solutions.
- Experienced in collaborating with diverse and remote teams across functions (Customer Support, Marketing, Operations) to drive the smooth execution of initiatives.
Skills
- Analytical Thinking
- Content
- Content Strategy
- Operations
- Strategic Thinking
- Team Collaboration
