Summary

The Staff IT Engineer will help maintain and improve our SaaS systems, network infrastructure, and end-user support for all remote workers worldwide. They will collaborate with cross-functional stakeholders to develop and implement AI tools and integrations, as well as other projects as identified. We’re looking for an energetic people-person to be able to interface enthusiastically with all levels of users within Circle.

What you'll work on:

1. Implement automation to make IT processes repeatable, scalable, and secure.
2. Use standalone code, webhooks, or API integrations to optimize and interconnect our SaaS environment.
3. Guide “build vs. buy” decisions for integrations and tooling for IT and other departments.
4. Collaborate with cross-functional teams (e.g., product, engineering, marketing) to identify and prioritize AI opportunities.
5. Oversee the entire lifecycle of AI projects, from ideation and design to deployment and monitoring.
6. Apply the grease of automation to the squeaky wheel of processes for IT and our cross-functional partners.
7. With the IT leadership to help drive functional areas of IT through process and technology.
8. Collaborate with IT teammates and other stakeholders to mature our ITIL processes.

You will aspire to our four core values:

1. Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
2. Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
3. Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 
4. High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you'll bring to Circle:

1. Exceptional interpersonal and communication skills.
2. 7+ years of experience in IT.
3. 4+ years of experience in a customer service environment.
4. 4+ years of experience working with Okta as an IDP and IAM service.
5. Deep understanding of SSO and a strong security background.
6. Strong familiarity with working within ITIL framework.
7. Ability to define, drive, and deliver complex projects.
8. Understanding of AI concepts, including machine learning, deep learning, and natural language processing.
9. Hands-on experience with AI tools and platforms (e.g., ChatGPT, Gemini, cloud-based AI services).

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range:

$130,000 - $170,000

Skills

• API Integration
• Attention to Detail
• ChatGPT
• Communications Skills
• Leadership
• Team Collaboration