Summary

The Strategy & Operations team works cross-functionally owning a wide range of key initiatives. In this role you’ll partner closely with the leadership team to develop company-wide process and strategy. Additionally, you’ll act as the “Operational Special Forces” to enact large-scale change, driving our design and roll-out of company wide KPI’s, target account strategy implementation, and the optimization of new product commercialization.

As the Strategy & Operations Manager, you’ll drive change with our leadership, diagnose, structure and act on exciting challenges that impact our business.

Who You Are

1. You’re an avid learner. You quickly connect dots between diverse topics and deep dive into unfamiliar subjects.
2. You’re an active listener and excellent communicator. Building trusted relationships with senior stakeholders and cross-functional team members is how you like to operate.    
3. You act like an owner. Tackling a complex problem doesn’t scare you, but empowers you to take 100% responsibility and see a solution through end-to-end.
4. You can pivot on the fly. Crypto is a fast paced industry, and our business moves with it. What you worked on last quarter may not be what you’re working on today, and that excites you.  

Responsibilities

1. Drive operational excellence to support execution of the company goals, including KPI rollout and management and prioritization of key operational projects (Big Rocks) at the company-level
2. Drive discovery of business challenges, distilling quantitative and qualitative data from multiple sources into a clear diagnosis and action plan for leadership and senior stakeholders
3. Partner with cross-functional stakeholders to optimize process and system design, focused primarily on go-to-market (GTM) functions
4. Manage and execute initiatives, orchestrating across Sales, Customer Success, Marketing, Finance, Data, IT and Product & R&D stakeholders, to achieve objectives
5. Establish strong working relationships with cross-functional teams to ensure buy-in, alignment & adoption of your initiatives
6. Develop cross-company communications, synthesizing company strategy into simple to consume documentation
7. Partner with leaders to execute ad-hoc strategic analysis 

Minimum Requirements 

1. 3+ years experience with a proven track record of leading cross-functional projects (management consulting, investment banking, strategy / operations / GTM at a fintech, B2B SaaS, start-up, etc.)
2. BA / BS degree or equivalent practical experience
3. Outstanding executive-level written and verbal communication skills 
4. Strong problem-solving abilities to turn incomplete, conflicting, ambiguous inputs into action plans 
5. Data proficiency to compile, analyze, and leverage quantitative and qualitative data for decision making
6. Strong project management skills to manage senior stakeholder relationships, deliverables, and timelines without supervision 

Preferred Qualifications 

1. Prior experience in strategy and operations in a B2B SaaS or crypto-focused company
2. Comfort navigating CRM systems - Salesforce, Planhat
3. Experience with data programming and analytics tools - SQL, Tableau, Power BI, Looker

Skills

• Communications Skills
• Operations
• Problem Solving
• SQL
• Strategic Thinking
• Team Collaboration