Summary

We are looking for an experienced Technical Account Manager (TAM) who’s excited to work in a fast-paced environment. As a key member of the TAM team, you will demonstrate your deep technical expertise and customer-facing skills to develop and execute the team’s organizational strategy. This position will interface across multiple departments, including product, field sales, engineering, and marketing, which will play a key role in customer adoption and success.

A key aspect of this role is that you are passionate about developing deep, technical relationships with strategic customers with large and complex SingleStore deployments. In addition to helping these customers utilize our technology, you will “own your impact” in helping to build applications that profoundly influence how companies do business. As a TAM, you will work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to “Steady State”. You will exercise your communication and documentation skills to provide executive management with direct insight into the health and state of our product and customers.

Role and Responsibilities

1. Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
2. Act as the customer’s trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
3. Collaborate with SingleStore's marketing team to document our customers' solutions and enhance their referenceability.
4. Solve our customer’s Enterprise Architecture challenges, focusing heavily on Ingest, Backup/Restore, and BI.
5. Make use of cross-functional resources within SingleStore (Professional Services, Product Management, Account Management, etc.) to address customers’ business and technical needs, such as system health checks, product sizing, migration assistance, etc.
6. Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items.
7. For new support cases, understand issues and next steps and follow up to ensure they are getting the attention required.

Required Skills and Experience

1. 5+ years experience with complex applications or distributed systems, possessing a broad knowledge of their deployments and operationalization.
2. Experience working closely with customers and partners to successfully deploy complex solutions
3. Hands-on experience with several of the following technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
4. Knowledge of Kubernetes - Scaling, Deployment, and Log Diagnostics
5. Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore
6. Experience with network troubleshooting and a basic understanding of network storage protocols
7. Linux OS and System Administration experience
8. Experience with Salesforce.com CRM & case management
9. The ability to work and learn independently is a key attribute that is required for this role.
10. Bachelor’s Degree in Computer Science or other technical field - Master’s Degree preferred.
11. Ability to travel within the region (~25%)

Note:

 Applicants must be available to work during Eastern Standard Time (EST) business hours i.e. 6:00 PM to 3:00 AM India Time

Skills

• Accounting
• Python
• SQL
• Team Collaboration