Summary

We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations. 

Key Responsibilities:

1. Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
2. Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
3. Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
4. Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
5. Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
6. Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
7. Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements

1. Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
2. Understanding of Web3 infrastructure, especially pertaining to the RPC business.
3. Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
4. In-depth understanding of Web3 including DeFi and Rollups.
5. Experience with CRM software like Hubspot or Salesforce.
6. Excellent communication and interpersonal skills.
7. Problem-solving mindset with a focus on customer satisfaction.
8. Bonus: Coding Experience.
9. Bonus: Worked in Web3 before for at least 1 year.

Benefits

What we offer:

1. Small, fully remote team with an office in Zug, Switzerland
2. Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
3. Generous token vestings paid in the network’s native $GEL token
4. Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)

Skills

• Accounting
• Communications Skills
• Problem Solving
• Strategic Thinking
• Team Collaboration